eSIM Stuck on Activating: Here's How to Fix It in Under 5 Minutes
An eSIM can get stuck on activating due to network access, phone settings, roaming, or outdated software. Try these simple fixes to get connected again.
Seeing your eSIM stuck on activating can be frustrating, especially when you need data after landing. In most cases, the issue comes down to network access, phone settings, or activation timing. Here are the quickest ways to get your travel eSIM working again.
If you are looking for an eSIM that connects the moment you land, Jetpac covers 200-plus destinations worldwide.
Is It Normal For An eSIM To Stay On "Activating"?
Sometimes, yes. A travel eSIM can remain on "Activating" before it connects to a supported network at your destination.
The issue may also happen because of weak Wi-Fi, disabled data roaming, outdated software, or an incorrect network setting. If your eSIM is stuck on activating before your trip, wait until you reach the supported destination before assuming something is wrong.
What To Do When Your eSIM Is Stuck On "Activating"?
Turn Airplane Mode On And Off
Turn Airplane Mode on for about 30 seconds, then switch it off. This refreshes your phone's connection and can help the eSIM register with the network.
Restart Your Phone
A simple restart can clear temporary connection problems. Turn your phone off completely, wait a few seconds, then turn it back on. This alone often gets a stalled activation moving again.
Check Your Internet Connection
Use a stable Wi-Fi connection while setting up your eSIM. Avoid weak or congested networks, as interruptions can prevent activation from completing. Turning off any active VPN or iCloud Private Relay can also help.
Turn On Your eSIM And Data Roaming
Make sure the eSIM line is switched on in your cellular or mobile settings. For most travel eSIMs, data roaming also needs to be enabled for the line to connect abroad. Both should be active at the same time.
Check For Software Updates
An outdated iOS or Android version can sometimes interfere with eSIM setup. Install any available software update, then restart your phone and check the connection again.
Still Stuck? Check These eSIM Problems
If your eSIM is stuck on activating after the basic fixes, check whether your phone is carrier-locked or compatible with eSIM technology.
Also check that network selection is set to automatic and that the eSIM supports your current destination. Old or conflicting eSIM profiles can sometimes cause connection problems too.
Avoid deleting the eSIM as a first step. Some providers may require a replacement profile or QR code if the original is removed.
When Should You Contact Your eSIM Provider?
Contact your provider when your eSIM is stuck on activating after troubleshooting, your phone shows an activation error, or the device is compatible and unlocked but still has no service.
Keep your phone model, destination, error message, and eSIM plan details ready. This gives support the information needed to identify the issue faster.
Here’s How Jetpac Makes Travel eSIM Setup Easier
Jetpac lets travelers install their eSIM before departure and connect after arriving at a supported destination. Once there, make sure the Jetpac line is enabled and data roaming is turned on.
With coverage across 200+ destinations, 24/7 priority support, up to 70% more savings on roaming, and no hidden fees, a Jetpac eSIM takes the uncertainty out of international connectivity.
Even after your data runs out, apps like WhatsApp, Google Maps, and Uber remain accessible. Plans start from USD 2, so your travel data always stays affordable.
Disclaimer
The information in this blog was accurate at the time of writing. Device settings, software features, network requirements, eSIM activation processes, and provider support procedures may change after publication. Jetpac is not responsible for any changes made after publication.
