Stop paying roaming charges with Jetpac eSIM

Yes — significantly. Telstra charges A$5–10/day for roaming (and only in 80+ countries), while Optus’ $5/day offer is tied to specific postpaid plans and limited to Zone 1 countries. Jetpac covers 200+ destinations with no plan requirements, and costs up to 70% less per day in popular Aussie holiday destinations like Bali, Japan, Thailand, and Europe.

Yes, your device needs to be eSIM-compatible and unlocked. iPhones from the XS (2018) and most modern Android flagships support eSIM. You can check compatibility on the Jetpac website.

Yes. Jetpac is a data-only eSIM that runs alongside your regular Australian SIM. Your Aussie number stays active for calls and SMS — you just use Jetpac for data, which is how you save up to 70% compared to roaming.

A travel eSIM is a digital SIM built into your phone that lets you activate a local or regional mobile plan abroad without needing a physical SIM card. You simply download the provider's profile via QR code or app, and your phone connects to the local network for data, calls, and texts. Travel eSIMs are popular with frequent flyers because you can store multiple plans, switch between countries easily, and avoid paying high roaming fees.

SmartDelay is a unique service that offers complimentary airport lounge access in the event of a flight delay or cancellation. You register your flight with the SmartDelay service before traveling (up to 24 hours prior to the flight's scheduled departure). If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will receive a LoungeKey voucher that provides access to a lounge at the airport where you are delayed. LoungeKey gives you access to a network of over 1000 airport lounges worldwide. Delays are based on gate delay reporting from airlines and airports to FlightStats (our third party flight data tracker). Should FlightStats report a qualifying delay, the system will issue the lounge vouchers. A delay can be made up of one single announcement or a cumulation of individual announcements adding up to the delay threshold.

Anyone can purchase and use a Jetpac travel eSIM as long as you have an eSIM-enabled phone. Even if you have an existing AT&T or T-Mobile line, you can get going with Jetpac eSIM. Start enjoying all the perks of Jetpac eSIM when you travel because data roaming has never been easier.

If you have an iOS device, you have the option to use both your physical SIM card and your Jetpac eSIM at the same time. Opt for the physical SIM card to make phone calls and sending text messages, while you can use the Jetpac eSIM for your data roaming needs as the primary line for mobile data. Ensure that you turn off data roaming for your SIM card to avoid data specific charges, and keep in mind that if you keep your SIM card active, your mobile network provider might impose roaming fees for both incoming and outgoing calls as well as text messages.

Yes, please ensure that your phone is unlocked before purchasing a Jetpac eSIM. Only unlocked phones are compatible with eSIMs.

No, you don't need to replace your eSIM every time you buy an eSIM data plan. You can keep the eSIM for future use. Once you've downloaded the Jetpac eSIM, all you need to do is top up with a new eSIM Data plan every time you travel.

Jetpac is an eSIM which allows you to activate a data pack without the use of physical SIMs. You can check whether your phone is compatible with the Jetpac eSIM on the Jetpac website.

Yes, you can hotspot to other devices with our eSIM - sharing is caring!

You’ll be prompted to download your Jetpac eSIM immediately after purchase. Once downloaded, remember to turn on data roaming in your phone settings so that your eSIM can latch onto an allowed network once you’re overseas. Once successfully latched overseas, your data roaming pack will activate and you can roam without worry for the duration of its validity. You need to do absolutely nothing else to activate your data pack. We also have our app that you can download to check your data balance and manage your account. We will guide you through each step along the way so you will have a hassle-free data roaming experience. After your trip, hang on to your Jetpac eSIM. You can simply buy another pack when you’re ready to data roam again, no need to redownload another eSIM. Not traveling yet? No worries! You can still download your eSIM first, and activate it just before you travel.

Your eSIM data plan is valid for 3 months post the purchase date. It will be activated once you connect to a network overseas, and the data pack will last for the duration of its validity. So pro tip, install your Jetpac International travel eSIM first but keep it turned off until you land.

A Global eSIM for International travel also known as a tourist eSIM is a digital sim for your phone that lets you activate a local or regional mobile plan abroad without needing a physical sim card.

We cannot provide certainty on network connections as it differs per location, but you will be experiencing LTE/4G connections and in certain places, 5G.

Jetpac eSIM is a legitimate option with connectivity across 200+ countries without roaming surprises, voice packs, hotspot sharing without any restrictions, and access to apps like WhatsApp, Uber, Grab and Google Maps even when the data runs out. Travellers also consider Jetpac as one of the best International Travel eSIM.

Great news! Our Voice feature is available. You can buy voice packs from as low as USD 1.99 for outgoing calls to 50 countries, including popular destinations like Germany, Italy, and France. Visit https://www.jetpacglobal.com/voice/ for more updates. As for text messages, traditional SMS is not supported on the Jetpac eSIM. However, you can still send messages through apps like WhatsApp, iMessage, and other social messaging platforms using your Jetpac mobile data.

Yes you can! Please download our app after you purchase a pack, and proceed to install your eSIM. We highly encourage you to leave it switched off until you land in your travel destination to avoid the data pack getting activated early.

To buy an eSIM, select the destination from the destination page. Choose the GB and days you want to get the eSIM for and then buy the pack. You can activate the pack any time within three months of buying the pack.

Absolutely not, the data you buy with Jetpac eSIM is the data you get. For example, if you've purchased an Explorer pack, you can use up to 20GB in the 30-day validity period from the time your pack activates.