Terms and Conditions

These Terms and Conditions (“Terms”) apply to Jetpac Eterna∞ (“Eterna”), a complimentary promotional travel-connectivity benefit offered by Jetpac (Circles Global) Pte. Ltd. (“Jetpac”, “we”, “us” or “our”).

By redeeming, activating, installing or using Eterna, you agree to these Terms. Please read them carefully before using Eterna.

These Terms apply in addition to Jetpac’s general terms and conditions, privacy policy and any other terms that apply to your Jetpac account or services.

Eterna is a complimentary promotional travel-connectivity benefit. It is not a cash-equivalent benefit, subscription, emergency communications service or guarantee of uninterrupted connectivity.

Subject to these Terms, an eligible customer may receive one Eterna entitlement linked to their verified Jetpac account, phone number and compatible device.

Eterna may be made available through specific campaigns, partner offers, invitations or customer groups. An offer may be limited to a particular customer, country, market, campaign, quota or eligibility group.

If an offer is distributed through a personal or limited-access invitation, Jetpac may restrict, pause or reject redemptions made through copied, publicly shared or otherwise unauthorised links.

To use Eterna, you must:

• have a compatible, carrier-unlocked eSIM-enabled device;
• have or create a Jetpac account;
• complete any identity, email or phone verification required by the offer; and
• meet any other eligibility requirements shown on the relevant offer page or in the Jetpac app.

Device compatibility, network availability and supported destinations may vary. It is your responsibility to ensure that your device supports eSIM and is compatible with the service before travelling.

Jetpac may use information associated with your verified phone number, Jetpac account, invitation, network or other lawful signals to determine your eligibility, market and whether Eterna is being used for eligible international travel.

Jetpac may refuse, limit, suspend or cancel access to Eterna if eligibility cannot be verified, an applicable quota has been reached, Eterna is unavailable in a destination, or Jetpac reasonably believes that these Terms or applicable law have been breached.

Complimentary data

On an eligible international trip, Eterna provides up to 100 MB of complimentary general data, subject to these Terms and applicable technical, network and destination limitations.

Eligible trips

The complimentary 100 MB general-data benefit is available for up to four eligible trips per calendar year.

There must be a minimum gap of two months between eligible Eterna activations. The two-month period is measured from the date Eterna is activated for one eligible trip to the date it is activated for the next eligible trip.

Jetpac may determine how multi-country trips, transit, border crossings and other travel situations are treated for the purposes of determining an eligible trip. Where relevant, the applicable treatment will be shown in the Jetpac app or applicable Eterna information.

Validity of the complimentary data

If the complimentary 100 MB is claimed but remains unused, it will remain available for 1055 days from the date it is claimed, unless otherwise stated in the Jetpac app.

The 1055-day validity applies to the 100 MB complimentary data allowance only. It does not mean that the Eterna eSIM itself expires after 1055 days.

If the complimentary 100 MB is used, you may receive a new 100 MB allowance on your next eligible trip, subject to the four-trip-per-calendar-year limit and the minimum two-month gap between eligible activations.

Essential travel apps

During an eligible trip, Eterna may provide access to selected essential travel apps without requiring you to purchase a separate data pack. Any other travel app that is not mentioned will not be eligible for free use.

The currently supported apps are:

• WhatsApp
• Google Maps
• Uber
• Grab

This benefit remains available throughout the eligible trip, including after the complimentary 100 MB general-data allowance has been used. The benefits are subject to destination, connected network, device, roaming, fair-use, technical and regulatory conditions. Jetpac does not guarantee that every benefit works in every destination or on every partner network.

The named-app benefit and the general-data benefit may have different conditions, limits or technical treatment. The current app displays and benefits matrix control where permitted by law.

Certain third-party app functions, including external links, payment authentication, media, voice or video features, map content and other data-intensive functions, may require additional data or may not be included in the Eterna benefit.

Data outside the included benefits

Eterna does not provide SMS, mobile calls or other services unless expressly stated by Jetpac.

Users can use 100 MB data to browse and use apps. After the 100 MB is over you cannot access any apps other than the ones included in Eterna’s free service - WhatsApp, Uber, Google Maps and Grab.

If you need additional data or services, you can purchase an applicable data pack or other add-on through the Jetpac app.

Eterna’s complimentary benefits are intended for eligible international travel and roaming. They are not intended for use in the verified account holder’s home country.

Jetpac may use information such as your account, phone number, network, roaming status and other lawful signals to determine whether the pack is used in the home country.

You must not attempt to bypass Eterna’s eligibility, location, usage or technical controls, including:

• providing false or misleading information;
• creating or using multiple accounts to obtain additional benefits;
• duplicating or sharing an Eterna eSIM;
• using a proxy, VPN, tunnel or other technical method to circumvent applicable restrictions; or
• otherwise attempting to obtain benefits outside the intended eligibility rules.

Eterna must not be used for:

• resale or commercial connectivity services;
• continuous domestic connectivity or backup connectivity;
• automated, abnormal or excessive traffic;
• unlawful activities; or
• any use that creates unreasonable costs, risks or network impact for Jetpac or its network partners.

If Jetpac reasonably believes that Eterna is being used in breach of these Terms, for fraudulent or abusive purposes, domestically when international use is required, or in a manner inconsistent with the offer, Jetpac may:

• suspend or terminate access;
• block or restrict traffic;
• require additional verification;
• decline to provide a replacement benefit; or
• restrict future eligibility for Eterna or similar promotional benefits.

Jetpac may retain relevant records where reasonably necessary for fraud prevention, security, accounting, regulatory or legal purposes.

Eterna eligibility depends on your destination, connected partner network, device, roaming status and current Eterna rules. Although Jetpac Eterna is available in 200+ destinations, check your destination and device eligibility in the app before departure.

Eterna may be added to your Jetpac account when you redeem the offer. Depending on the technical implementation, the eSIM may only be provisioned or activated when you install or use it.

You are responsible for following Jetpac’s installation and device-setup instructions and enabling the relevant mobile-data and roaming settings on your device.

Eterna depends on mobile networks, roaming partners, device capabilities and other third-party infrastructure.

Availability and performance may vary by destination, network, device, network congestion, roaming arrangements, local regulations and other technical conditions.

Jetpac does not guarantee that every Eterna benefit will be available or operate in every destination or on every compatible device.

Network outages, coverage limitations, maintenance, technical issues, regulatory requirements and circumstances outside Jetpac’s reasonable control may affect the service.

Jetpac may modify, suspend or discontinue Eterna, including its availability, eligibility requirements or benefits, where reasonably necessary for operational, commercial, technical, supplier, security, regulatory or legal reasons.

Jetpac may also pause or end an Eterna release when an applicable customer quota, supplier capacity, security threshold or other operational limit is reached.

Any future availability of Eterna or a new release of the offer is not guaranteed.

Jetpac may suspend or terminate your access to Eterna if you:

• breach these Terms;
• provide false or misleading information;
• engage in fraud, abuse or prohibited use;
• attempt to circumvent Eterna’s eligibility or technical controls; or
• otherwise use Eterna in a way that creates a material risk to Jetpac, its customers or its network partners.

Where appropriate, Jetpac may ask you to complete additional verification before restoring access.

If you experience problems with Eterna, contact Jetpac through the support channels available in the Jetpac app or on the relevant Eterna offer or support page.

Jetpac may ask for information about your account, device, location and network connection to investigate and resolve an issue.

To the maximum extent permitted by applicable law, Jetpac excludes all implied warranties, representations and conditions relating to Eterna that are not expressly stated in these Terms.

To the maximum extent permitted by applicable law, Jetpac will not be liable for indirect, incidental, special or consequential loss arising from or in connection with Eterna.

Nothing in these Terms excludes or limits any liability, consumer right or remedy that cannot legally be excluded or limited under applicable law.

Jetpac processes personal data in connection with Eterna in accordance with Jetpac’s Privacy Policy and any applicable campaign or offer privacy notice. We use phone verification to reduce duplicate or fraudulent claims, determine the relevant home-country/market signal and support the offer. See the Eterna privacy notice and Jetpac Privacy Policy for details.

This may include processing information required to:

• verify eligibility;
• administer and provide Eterna;
• prevent fraud and abuse;
• determine applicable destinations or usage;
• attribute partner or campaign redemptions;
• provide customer support; and
• meet legal, regulatory and security requirements.

These Terms apply together with Jetpac’s general terms and conditions and any other terms specifically applicable to your Jetpac account or services.

If there is a conflict between these Terms and another Jetpac term relating specifically to Eterna, these Terms will apply to the extent of the conflict, unless otherwise required by applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If you, at any time, have any queries on this Policy or any other related queries, please do not hesitate to contact our Data Protection Officer (the “DPO”) at:

Data Protection Officer 63 Alexandra Terrace #06-18 Singapore 119937 Email: dpo@jetpacglobal.com